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Patient Reviews
Google Reviews
We display live Google Reviews directly on this page so you can read genuine experiences from our patients at any time.
Pam Strange
14:12 19 Mar 26
Excellent!! Made the process of a brace really easy and were so comforting to my son who was a little nervous.
Nicholas Cespon Garcia
15:12 10 Mar 26
Great experience getting my braces done here. The staff were really friendly and professional, and everything was explained clearly. Would definitely recommend!
Sama Sotoudeh
11:19 25 Feb 26
I brought my daughter here to get braces and we are so so happy with the results!
She now has retainers and has the straight teeth smile
A big thank you to those who helped do this who were Dr Bilal Qureshi and Dr Jonathan Venter !
Thank You so much for this pleasant experience
She now has retainers and has the straight teeth smile
A big thank you to those who helped do this who were Dr Bilal Qureshi and Dr Jonathan Venter !
Thank You so much for this pleasant experience
Priya Thakur
10:50 11 Feb 26
Very grateful for the NHS braces treatment we’ve received for both our sons. Special mention to Khatija on reception, who is just so lovely and supportive with all our appointments. Always nice to see her friendly face when we go!
Naveed Shafique
12:31 05 Feb 26
Elizabeth Firth
17:29 08 Jan 26
Thank you for your care and attention on Joseph’s teeth today, Dr Quereshi, Khatija and team.
Alla Gorelik
08:43 05 Jan 26
Valeriia received a fantastic assessment today!! Thank you very much!
Umar Rob
12:58 03 Jan 26
A Google User
12:49 02 Jan 26
Good experience as I’m 12 it was a bit discomforting but overall a great experience.The hygienist was very welcoming and made sure I was informed with the procedure.
Terrsa
15:45 01 Jan 26
They don’t like it when you complain about their failings. They make excuses to remove you as a NHS patient. They will blame you for break down in relationship when it’s totally their fault. Everything they say is two faced and they are very dishonest. Don’t believe anything they say or write, all they do is lie and make themselves look like the victim when it’s the patients that end up in a bad mental state. They don’t care about anyone!
Victoria Maisey
13:03 31 Dec 25
Khatija and the team have been great with their customer service, they saw my son very last minute to ensure he wasn’t in pain over the holidays! Thank you!!
A Google User
14:58 30 Dec 25
I would strongly advise others to consider alternative surgeries. Our experience with this practice has been extremely disappointing and the managers are no good.
Referrals were delayed by nearly three months, and appointments were cancelled at short notice by text message. Attempts to have open and honest conversations were unsuccessful, and on more than one occasion staff alleged that I was shouting or swearing when this was not the case.
After raising concerns about the service provided, the practice managers refused to continue treatment and removed my daughter from their care, offering only a written apology filled with explanations rather than meaningful action. This response felt inadequate given the seriousness of the delays involved.
NHS patients appear to be deprioritised, with appointments offered during school hours only, the receptionist denies this despite the practice’s answerphone stating otherwise. There was also consistent pressure to consider private treatment.
As a result of these delays and cancellations, my daughter’s orthodontic treatment has been significantly affected, and she has now been advised that further teeth may need to be removed. I consider this outcome deeply concerning and believe the care provided fell well below acceptable standards and have started taking the matter further
.
Referrals were delayed by nearly three months, and appointments were cancelled at short notice by text message. Attempts to have open and honest conversations were unsuccessful, and on more than one occasion staff alleged that I was shouting or swearing when this was not the case.
After raising concerns about the service provided, the practice managers refused to continue treatment and removed my daughter from their care, offering only a written apology filled with explanations rather than meaningful action. This response felt inadequate given the seriousness of the delays involved.
NHS patients appear to be deprioritised, with appointments offered during school hours only, the receptionist denies this despite the practice’s answerphone stating otherwise. There was also consistent pressure to consider private treatment.
As a result of these delays and cancellations, my daughter’s orthodontic treatment has been significantly affected, and she has now been advised that further teeth may need to be removed. I consider this outcome deeply concerning and believe the care provided fell well below acceptable standards and have started taking the matter further
.
Maria Lisk
14:58 30 Dec 25
I would strongly advise others to consider alternative surgeries. Our experience with this practice has been extremely disappointing and the managers are no good.
Referrals were delayed by nearly three months, and appointments were cancelled at short notice by text message. Attempts to have open and honest conversations were unsuccessful, and on more than one occasion staff alleged that I was shouting or swearing when this was not the case.
After raising concerns about the service provided, the practice managers refused to continue treatment and removed my daughter from their care, offering only a written apology filled with explanations rather than meaningful action. This response felt inadequate given the seriousness of the delays involved.
NHS patients appear to be deprioritised, with appointments offered during school hours only, the receptionist denies this despite the practice’s answerphone stating otherwise. There was also consistent pressure to consider private treatment.
As a result of these delays and cancellations, my daughter’s orthodontic treatment has been significantly affected, and she has now been advised that further teeth may need to be removed. I consider this outcome deeply concerning and believe the care provided fell well below acceptable standards and have started taking the matter further
.
Referrals were delayed by nearly three months, and appointments were cancelled at short notice by text message. Attempts to have open and honest conversations were unsuccessful, and on more than one occasion staff alleged that I was shouting or swearing when this was not the case.
After raising concerns about the service provided, the practice managers refused to continue treatment and removed my daughter from their care, offering only a written apology filled with explanations rather than meaningful action. This response felt inadequate given the seriousness of the delays involved.
NHS patients appear to be deprioritised, with appointments offered during school hours only, the receptionist denies this despite the practice’s answerphone stating otherwise. There was also consistent pressure to consider private treatment.
As a result of these delays and cancellations, my daughter’s orthodontic treatment has been significantly affected, and she has now been advised that further teeth may need to be removed. I consider this outcome deeply concerning and believe the care provided fell well below acceptable standards and have started taking the matter further
.
Dylan Mckinlay
09:30 17 Dec 25
Great experience
James McGill
16:22 02 Dec 25
Brilliant my teeth are so straight. The team there are lovely they do a great job
Leonia Abreu
12:17 25 Nov 25
Thank you very much very gente and great job from Jonathan and Bilal and the whole team
Gabriel paes
12:15 25 Nov 25
Verry gentle kind flexible appointments and times
Claire Goggin
09:30 24 Nov 25
G H
08:29 21 Nov 25
Thank you for providing excellent care for our boys. Khatija and her team at reception are fantastic – always willing to help. The orthodontists are friendly and offer excellent care. HIGHLY RECOMMEND!
Chris Stunell
09:15 13 Nov 25
A very family friendly practice, 2 of my children have now beem treated here! One now has a perfectly straight smile! Whilst the other is his way to this. Great service from the telephone, to reception, to the chair
Thank you
Thank you
Ewelina Pogorzelska
16:35 06 Aug 25
Excellent orthodontic care with a friendly, professional team. The office is clean and modern, and they do a great job explaining every step of the process. Sometimes the wait can be a little longer than expected, but the quality of care makes it worth it. Highly recommend.
Cristina Mowbray
07:25 28 Jul 25
The care has been excellent, and we’re really happy with the results so far. I also want to say a big thank you to the lovely receptionist, Khatija, who always does her best to accommodate us with appointments—even at short notice. Her help and flexibility have made everything so much easier for us. Highly recommend this practice!
NHS Friends & Family Test
As an NHS orthodontic provider, we participate in the NHS Friends & Family Test (FFT).
Patients are asked a simple question:
“How likely are you to recommend our service to friends and family?”
Over the last two years, our results have consistently shown a high proportion of “Very Good” and “Good” ratings.
Two-Year Summary of NHS Friends & Family Test
Over the last two years, our results have consistently shown a high proportion of “Very Good” and “Good” ratings.
| Rating | Previous year | Previous 2 years |
|---|---|---|
| Very good | 246 | 553 |
| Good | 191 | 358 |
| Neither good nor poor | 20 | 32 |
| Poor | 5 | 9 |
| Very poor | 1 | 3 |
| Don’t know | 4 | 5 |
| Total surveys completed | 468 | 957 |
For live results and a full breakdown please visit the Friends & Family portal. (Link: https://fftsurvey.com/practiceresults.aspx)
Patient Comments – from the Friends & Family Test
Below is a selection of anonymised comments from the NHS Friends & Family Test over the last two years.
Positive feedback (majority)
- “Amazing service and amazing staff. Couldn’t have asked for better quality of service.”
- “Really good and thorough experience. Staff are very professional and friendly and the clinic is very clean and welcoming.”
- “Adela and Dr Yas were amazing! Thank you so much.”
- “The orthodontists were very understanding and friendly. They are clearly very skilled and knowledgeable.”
- “Fantastic service, really personable staff – we are really happy with the treatment received.”
- “Everyone has been very kind and have taken into account my additional needs by being patient and explaining things for me.”
- “The service is excellent and staff are very helpful and make sure we understand what they are doing.”
- “Great service, all staff very helpful and friendly. Every process explained thoroughly and my child felt very comfortable.”
- “So happy with the treatment – friendly staff who helped my child feel at ease and relaxed. 10/10 for everything.”
- “My daughter has had a really good experience having her braces here. The staff are all very friendly and explained all the processes clearly. She is very pleased with the results.”
- “The staff have been wonderful throughout our time here.”
- “Mia has had a fantastic experience at iQ Braces & Faces and the whole team have been fantastic. Thank you so much.”
- “Excellent service, consistently.”
- “Always kind and caring for my daughter who is nervous – overall a good experience.”
- “Very good service, friendly staff.”
- “Very happy with all aspects of service. All staff excellent.”• “Excellent staff. Very happy with treatment and result.”
- “Liza is very happy with the results, very kind staff, excellent place. Thank you so much.”
- “We have been very well looked after. The staff showed care and professionalism at every visit. We are happy with the process and the results.”
- “Very happy with the treatment and service throughout. Friendly staff and efficient responses to any queries.”
- “I had an amazing experience – the team at IQ made the journey so much more pleasant with how friendly they are. My teeth look amazing and I am so grateful to Dr Qureshi.”
Mixed / Constructive themes
A small number of comments mention:
- “Difficulties finding convenient appointment times (especially around school and work).”
- “Appointments occasionally being rescheduled or cancelled at short notice.”
- “Seeing different clinicians during the course of treatment leading to some mixed messages.”
We take this feedback seriously and continue to work on improving diary management and communication, while maintaining high clinical standards.
Rare Negative Comments
A very small minority of comments mention concerns such as:
- “Feeling that communication or tone could have been kinder at times.”
- “Frustration with repeated appointment changes.”
Where concerns are raised, we look into them carefully and use them as an opportunity to learn and improve.